JEM Systems UK only accepts returns of products sealed and unopened, still in the original box.

Please note that a 5% restocking fee will be charged over most returns (expect products damaged or defective).

A 4% transaction fee will be charged for orders that were paid with a Credit Card.

If the order contains products that had to be specially ordered (because we didn’t carry in stock), there will be a restocking fee of 30%.

JEM Systems UK does not accept returns for orders past 30 days of shipment. In case of malfunctioning products, the item can be replaced under the Warranty Conditions mentioned in Terms and Conditions.

After approved, your refund will be processed in up to 7 business days.

• Please note that we only accept returns when order is returned within 30 days of shipment.
• Please note that we can only accept products sealed and unopened, still in the original box. The product box also needs to be in perfect condition.
• Please be advised that we do not accept returns where the box or the product is scratched with sharpie marks and in case of that, the product will be returned to the customer.
• Once your return request is submitted, our Customer Service team will contact you to confirm information about the order and the product condition.