Return and Refund Policy

JEM Systems UK only accepts returns for products that are sealed and unopened, still in their original box.

Please note that a 5% restocking fee will apply to most returns (except for products that are damaged or defective).

A 4% transaction fee will be charged for orders paid with a credit card.

If the order contains products that had to be specially ordered (because they were not in stock), a restocking fee of 30% will apply.

JEM Systems UK does not accept returns for orders beyond 30 days from the shipment date. In the case of malfunctioning products, the item can be replaced under the Warranty Conditions outlined in our Terms and Conditions.

Once approved, your refund will be processed within up to 7 business days.

Please note that we only accept returns if the order is returned within 30 days of shipment. Additionally, products must be sealed and unopened, still in their original box, and the packaging must be in perfect condition.

We do not accept returns if the product box or the product itself has been marked with a Sharpie or is otherwise damaged. In such cases, the product will be returned to the customer.

Once your return request is submitted, our Customer Service team will contact you to confirm details about the order and the product’s condition.