Privacy Policy

Last updated: 14/3/2025

This Privacy Policy describes how JEM SYSTEMS LIMITED (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.jemsystems.co.uk (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use may vary depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, including items you view, place in your basket, or add to your wishlist.
  • Customer support information, including details you choose to share in communications with us, for example, when sending a message via the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information; however, doing so may prevent you from using or accessing those features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device and browser details, network connection information, IP address, and other interaction data.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers acting on our behalf, such as:

  • Companies supporting our Site and Services, including Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments, fulfil orders, and provide services requested by you.
  • Third parties collecting information via online tracking technologies (e.g., pixels, web beacons, SDKs, cookies) when you interact with our Site, emails, or advertisements.

Information obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their privacy practices. See Third Party Websites and Links below for more information.

How We Use Your Personal Information

  • Providing Products and Services: To provide the Services and fulfil our contract with you, including processing payments, fulfilling orders, notifying you of account or transaction updates, managing your account, arranging deliveries, processing returns and exchanges, and enabling product reviews.
  • Marketing and Advertising: To send promotional communications (email, text, post) and to tailor advertisements for products or services to you on our Site and third-party websites.
  • Security and Fraud Prevention: To detect, investigate, or act against fraud, illegal activities, or security threats. If you create an account, you are responsible for keeping your login details secure. Contact us immediately if you suspect your account has been compromised.
  • Communication: To provide customer support and improve our Services in line with our legitimate interests.

Cookies

We use Cookies to operate and improve our Site and Services, for analytics, and to personalise your experience. Most browsers accept Cookies automatically, but you can adjust your settings to refuse or remove them. Blocking Cookies may impact your user experience and limit functionality.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

  • Vendors performing services on our behalf (e.g., IT, payment processing, shipping, analytics, customer support).
  • Business and marketing partners (e.g., Shopify) for service delivery and advertising.
  • Third parties where you provide consent, such as for product delivery or via social media integrations.
  • Affiliates within our corporate group to support business operations.
  • Legal, compliance, and transaction-related disclosures (e.g., mergers, regulatory obligations).

Disclosed Categories in the Past 12 Months:

  • Identifiers (contact, order, and account information)
  • Commercial information (order history, shopping preferences, customer support records)
  • Internet/network activity (Usage Data)

Recipients:

  • Vendors and service providers
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

Content you submit publicly (e.g., reviews) will be visible to others. We cannot control how others use this information.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Review their privacy policies separately.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal data from anyone under 16. Contact us to request deletion if a child has provided personal information.

Security and Retention

While we use reasonable measures to protect data, no system is completely secure. Avoid sending sensitive information through unsecured channels.
Retention of personal data depends on factors such as account maintenance, service provision, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access / Know what personal data we hold about you.
  • Delete your data.
  • Correct inaccuracies in your data.
  • Portability of your data to you or others.
  • Opt-out of "sale", "sharing", or targeted advertising.
  • Limit/Opt-out of sensitive data usage.
  • Restrict processing of your data.
  • Withdraw consent for processing.
  • Appeal a denied request.
  • Manage communication preferences (unsubscribe from promotional emails).

Exercise rights via our Site or contact us. We may verify your identity before responding. You can appoint an authorised agent to act on your behalf, with appropriate proof.

Complaints

Contact us if you have concerns about your data. If unresolved, you may lodge a complaint with your local data protection authority.

International Users

We may transfer and process your personal data outside your country, including in the United States and other locations. Transfers are made in line with appropriate safeguards, such as Standard Contractual Clauses or equivalent UK mechanisms.

Contact

For questions or to exercise your rights, contact us:


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